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Engage & manage your stakeholders together

Stakeholder Management Tool

Engagement Hub is the only platform to combine offline stakeholder management with online engagement tools.

Trusted by governments, corporates and not-for-profits

Imagine all your stakeholder Data in one place

Forget messy integrations and multiple spreadsheets with duplicate data

View in real time all interactions with your stakeholders such as phone calls, online surveys, events attended, team notes and emails received. Group and identify stakeholders by segments relevant to your consultations e.g. location, demographics, type. Report on your entire engagement and get insights into your stakeholders.

Our stakeholder relationship management tool (SRM) does it all for you!

an industry first

The only software to bring together online + offline stakeholder engagement

Finally, you can see all your stakeholder engagement in one place – emails, phone calls or notes, surveys taken, events attended and so much more!

See the whole stakeholder picture, view sentiment across channels, and identify gaps or trends. Analyse and break down the data to the individual level, by project, by group/segment or across all engagement.

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Communicate directly with your stakeholders

Communicate with individuals or groups of stakeholders directly within the SRM with automatic and tailored emails, Microsoft Outlook integration or beautifully designed email newsletters.

Enable the ‘following’ feature on projects so stakeholders can opt for automatic updates on any project.

Reporting and in-depth insights

Get to know your stakeholders in detail. Instantly see reports on your entire engagement mix, delve into your demographics, see heat maps, levels of engagement and your most active/influential stakeholders. Download data, charts, graphs or whole project reports with just one click.

Identify your most active or most influential users

Filter by levels of engagement - informed, aware, engaged

Comprehensive demographic visualisations and heat maps

In-built sentiment and bespoke thematic analysis of stakeholders

Segment into your groups and categories

identify trends, opportunities and risks

Filter by dates to see changes over time

e.g. growth in stakeholders, contributions, interactions

Examples of how clients use the Stakeholder Relationship Management Tool (SRM)

Australian Federal Government

DCCEEW use Engagement Hub to engage high-level stakeholders on climate change and collate all feedback to take to COP events globally. Another federal department used Engagement Hub to consult with every local government across Australia to map all road assets like bridges and culverts and log this data and all interactions in the SRM.

Local Government

For Local Governments, all communication with residents and stakeholders is logged in the SRM such as attendance at groups or meetings, surveys, mail-outs, phone calls etc. They can group (segment) their stakeholders by ward/location or type (e.g. business owner, resident, dog owner) and can tailor communication and reporting for people in those groups.

State Government

We power multiple state government departments to consult state-wide. For example, Queensland Communities has over 60 admins using the software to engage publicly and privately.

Power, Utilities & Renewables

Energy & Renewable companies consult publicly with consumers and privately with their network of stakeholders (e.g. land owners, subcontractors) and bring all this information together in the SRM.

Health

Health organisations use Engagement Hub to run both public-facing engagement and private groups like doctor forums, patient care groups & interest groups. The SRM collates this data, allowing organisations to see their entire engagement in one place.

Not for Profit

Stakeholder engagement and reporting capability is paramount in the NFP sector. For example, the Council on the Ageing QLD use Engagement Hub to consult on important issues like home care, social isolation and supporting providers through the Aged Care System Reform processes.

Education & Research

Universities and research agencies conduct large-scale national and international research through Engagement Hub. For example, The University of Queensland recently completed a national research project solely through the software.

Planning & Development

Private organisations use our SRM to log all conversations with stakeholders, report quickly on consultations and keep the team informed and working as one

Employee & Member Management

Giving employees and members a space to be informed and take part in consultations. Many clients use the software to log internal stakeholder engagement, undertake staff surveys and measure sentiment across teams

Saves you so much time!

Here are just some ways our stakeholder management software can save you valuable time.

Workflow Tasks

Assign your team members tasks such as reviewing a draft project, updating a tool or responding to a stakeholder submission.

Governance Trail

All platform and project activity are date and time-stamped providing our clients with the benefit of a complete audit trail. Know if your committee member has downloaded the minutes, who has RSVP'd to an event or which team member uploaded the latest news.

Permission Levels

With our advanced permission levels, you can set exactly which areas of the software your team members and contractors have access to.

want to see it in action?

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frequently asked questions

Stakeholder Management Software

Is the Stakeholder Relationship Management Tool (SRM) included in all licences?

Yes, the SRM comes as standard with all Engagement Hub licences

Can I import databases?

Yes you can import stakeholder databases, upload email lists and also bulk upload actions, files or notes.

How do I record offline engagement?

You can add a note, file or action to an individual stakeholder profile or you can import these in bulk. For example, if you have completed a letter drop to a neighbourhood – you can upload the letter as a file and tag this to the neighbourhood segment so it’s automatically added to every stakeholder profile in that neighbourhood.