Top Levels of Cybersecurity

Security

When working with us, you know your data is safe and your platform is accessible to all.

Fully legislation and accessibility compliant

The only end-to-end proprietary engagement software

Security & Compliance

Engagement Hub applies the latest in cybersecurity technologies and is legislation and accessibility compliant. 

We are an Australian company with our secure dedicated ISO 27001:2022 and CSA STAR Level 2 certified data centre located in Sydney. Our 99.9% uptime is backed by end-to-end encryption, daily back-ups and data storage on a RAID 10 array.

Request our Security & Compliance Statement

Data Ownership & Access

Clients own and manage all their own data. Engagement Hub team only has access to client data if access is provided by the client

Vulnerability Management

Our security and vulnerability management includes ongoing monitoring, intrusion prevention/detection, penetration testing, DDOS mitigation and protection, application scanning, password management, etc to reduce risk and ensure stable and secure software.

Privacy & Accessibility Compliant

100% responsive and accessible by all modern devices and browsers. Meets all Australian Privacy legislation and WCAG 2.1 Level AA.

Software & Data Centre Security

Our team adopts the latest in cybersecurity technologies:

Secure Dedicated ISO-Accredited Data Centre

27001:2022 certified data centre with AWS Managed Services. Located in Sydney, Australia. Click to view certificate

100% cloud-based solution

No software downloads required

SSL and TLS

are installed on our server so data is encrypted in transit

Data is encrypted end-to-end

with TLS1.3 at the transport layer

Uptime

We are committed to providing reliable cloud-based software backed by a 99.99% uptime guarantee. The software and server is monitored 24/7

Back-ups occur daily

to a centralised back-up system for storage and retained for 7 days or 14 days (premium support clients)

Data Storage

on a RAID 10 array. O/S stored on a RAID 1 array

Privacy & Accessibility

Our software is fully compliant with all relevant privacy and accessibility legislation and requirements. 

Privacy Compliant

Complies with privacy and data protection legislation and regulation. Includes the Australian Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy)

Data confidentiality & integrity

Your data is not shared with us or any third party. Only clients and their nominated project administrators have access to their users and data

SPAM Act Compliant

Stakeholders must consent to receive mass communications from the software

100% responsive

Built for all devices, browsers and operating systems

100% accessible

Accessibility Compliant: Tested for WCAG 2.1 Level AA. Optional Userway plugin installation. Ability for stakeholders to upload audio submissions if low literacy

Language Translator

Built-In Language Translator featuring over 100 languages

Optional Azure AD/Entra Integration

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frequently asked questions

Security

Engagement Hub employs the highest levels of security to our software. Unlike our competitors, our data storage is based in Australia like we are. Our ISO-accredited AWS data centre has daily back ups, end-to-end encryption and is all stored on a RAID 10 array.
Only you and your administrators have access to your platform and data.
Yes!
  • Privacy – Complies with privacy and data protection legislation and regulation. Includes the Australian Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy)
  • SPAM – Stakeholders must consent to receive mass communications from the software. You can enable optional 2FA (two-factor authentication) to ensure data integrity
  • Accessibility – the software is 100% accessibility compliant and meets WCAG 2.1 Level AA. Responsive to all modern devices and browsers

Our security and vulnerability management includes ongoing monitoring, intrusion prevention/detection, penetration testing,  DDOS mitigation and protection, application scanning, password management, etc to reduce risk and ensure stable and secure software.

Only you and your administrators can access your platform and data, unless you provide access to Engagement Hub for support reasons.

Yes, please contact us to request a copy of our full Security & Compliance Statement.

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