Get expert, tailored advice
Support
Engagement Software built by Engagement Specialists.
Clients call our support 'second-to-none'
Support
Whether you subscribe to a starter, standard or premium licence, you get access to our world-class support.
Clients are backed by an expert team of engagement specialists who have worked in stakeholder and community engagement for decades.
With regular deployments and development, our dedicated secure data centre in Sydney, and add-on support options – we’re here for you!
Core Support
Every licence comes with Core Support as standard.
This includes:
Add-on support
Our team is an extension of your team. We’re here to provide ad hoc or ongoing support options if you need them.
Maximise your engagement and productivity by adding tailored support at any time:
Implementation
We walk you through every step of getting started with Engagement Hub
During implementation, we can also assist you to set up your SRM and registration form, import your databases, set up your first project or add Azure AD SSO. Chat to us about migration options if you are looking to upgrade from another platform.
frequently asked questions
Support
What support do you offer clients?
Our clients love our support!
Clients are backed by an expert team of engagement specialists who have worked in stakeholder and community engagement for decades. We understand your challenges and continually develop the software to help clients maximise engagement and be more productive.
All licences include our Core Support package which includes technical support, our ever-growing Online Resource Centre, a dedicated engagement specialist and ongoing training and client webinars.
Can I add extra support at any time?
Absolutely! We regularly help out clients with project set-ups, importing new databases, additional training or much more! We can provide a quote for specific support of you can purchase 3, 6 and 12-hour bundles of support time.
Do you offer support with moderation?
Yes, we can support your team in moderating feedback. The software has extensive moderation settings built in, including profanity exclusion. You can tailor your settings to allow comments to go live instantly or be moderated by your team or our team first.
Can I get support out of business hours?
Yes. Many of our clients who need round-the-clock support for their software opt to upgrade their access to the Technical Support Team to 24/7. You can also upgrade to be a high-priority client and access responses from the team in under 2 hours.
How does this support compare to what's offered by other engagement platforms?
Quite simply, with Engagement Hub you get far more.
Most online engagement platforms offer only limited support with no ongoing training or client meet-ups.
Engagement Hub is also continually developing each month – unlike other software providers who offer only limited new features and development.
Much of our development is client-led – we are always listening to what our clients need and client suggestions form the major part of our development roadmap.
What strategic engagement support do you offer?
As a team of highly experienced engagement specialists we can support you in many ways including:
Engagement Frameworks and Plans
Advice on how to engage on a particular project
Audit of your engagement platform with key recommendations
Re-design of your engagement platform
Marketing of your engagement platform and projects
Reporting – creation of detailed reports
SRM – we can assist you to build and use your SRM to it’s full potential
and much more!
